Your privacy.

Who handles your information

U-Test Diagnostics Ltd, company number 16032069, is the controller for enquiries submitted through this website. Privacy contact: info@u-test.co.uk. Postal address: Units 1 & 2 Wooda Penllyn Estate Farm, Llwynhelig, Cowbridge, CF71 7FF, United Kingdom.

What we collect and why

We collect the contact details, business information and message you choose to submit. We record when you agree to be contacted about your enquiry. We also store a salted hash of your IP address to limit automated submissions; we do not store the raw IP in the enquiry database.

We use enquiry information to respond and discuss the products or trade arrangements you requested. Depending on the enquiry, the lawful basis is taking steps at your request before a contract or our legitimate interest in answering correspondence. Enquiry consent is not consent to marketing.

Storage, sharing and retention

Enquiries are stored in the website database and made available to authorised staff handling your request. Website hosting, technical support and email service providers process information as needed to operate these services. We do not sell enquiry details or use this form to add you to a marketing list.

The length of time an enquiry is needed depends on whether it is still being answered, whether it leads to an ongoing business relationship, and whether related records are needed for a legal obligation or dispute. A closed enquiry should not be retained indefinitely simply because it was submitted. Contact us to ask about retention of your request or to request deletion.

Service providers and international processing

For information about the providers handling your particular enquiry, their processing locations and applicable international transfer safeguards, contact info@u-test.co.uk. This notice covers the Sip Tips enquiry website. If you visit the separate U-Test shop, the privacy notice displayed there covers that service.

Your choices

Providing information through the form is voluntary. We need contact details and enough information about your request to respond. We do not use enquiry data for automated decisions or profiling. Please do not include payment-card details or sensitive medical information.

Your rights

You may request access, correction, deletion or restriction of your personal data, and object where processing relies on legitimate interests. Portability and withdrawal of consent apply where the relevant legal conditions are met.

Contact info@u-test.co.uk to exercise your rights. You may complain to the Information Commissioner’s Office.